Shipping policy

Last updated: October 20, 2026

This Shipping Policy explains how Zevier ships orders, how long delivery takes and what to do if there is a problem with your delivery. By placing an order on our website, you agree to the terms below.

Shipping Destinations

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Shipping Cost

Shipping is free on all orders within the United States. There is no minimum order amount, and no shipping charges are added at checkout. If any taxes apply to your order, they are shown at checkout before you confirm.

Order Processing

Orders are processed within 1-2 business days after being placed. During processing, we confirm your order, pack your items and hand your package to our courier partner.

  • Orders placed before 5:00 PM (Eastern Time) on a business day are counted as that day’s orders.
  • Orders placed after 5:00 PM (Eastern Time), or on a weekend, are counted as the next business day’s orders.
  • Business days are Monday to Friday, excluding public holidays.

Delivery Time

  • Order processing: 1-2 business days
  • Shipping: 4-6 business days
  • Total estimated delivery: 5-8 business days

The total estimated delivery time includes both processing and shipping. Delivery times are estimates, not guarantees. Delays can happen because of weather, courier issues, holidays or other events outside our control.

Shipping Carriers

Your order is delivered by one of our trusted courier partners. Your tracking details will show the carrier handling your package.

Order Tracking

We provide a tracking number for every order. Once your order ships, we send the tracking number to the email address you used at checkout, so you can follow your package until it arrives. Tracking information may take up to 24 hours after shipping to show updates. If you have not received your tracking number within 3 business days of placing your order, please contact us.

Payment on Delivery

All Zevier orders are paid by Cash on Delivery (COD). You pay the full order total to the delivery agent when your package arrives.

  • Please keep the exact amount ready, as the delivery agent may not be able to provide change.
  • No payment is taken online when you place your order.
  • See our Payment Policy for full details.

Delivery Address

Please make sure your name, full shipping address and phone number are correct at checkout. The courier may use your phone number to contact you about the delivery.

  • Please enter a complete street address, including apartment, suite or unit number where applicable.
  • If you notice a mistake in your address, contact us as soon as possible. If your order has not shipped yet, we will do our best to update it.
  • We are not responsible for delivery problems caused by an incorrect or incomplete address given at checkout.

Delivery Attempts

If no one is available to receive your package, the courier may try to deliver again or contact you using the phone number on your order. If the package cannot be delivered, or you refuse it, it is returned to us and the order is treated as cancelled. Since no payment is collected online, no refund is needed for these orders.

Order Cancellations

You can cancel your order within 24 hours of placing it. To cancel, email support@zevier.shop or call +1 (203) 255-5527 with your order number. If your order has already shipped, it may need to be returned after delivery, as described in our Return Policy.

Delayed Orders

If your order has not arrived within 8 business days of being placed, please contact us with your order number and tracking number. We will check the status with our courier partner and update you within 24 hours.

Lost or Damaged Packages

If your package is lost in transit, or arrives damaged, defective or different from what you ordered, contact us and we will help.

  • For damaged, defective or incorrect items, contact us within 30 days of delivery and send a photo if possible. We will arrange a replacement or a refund at no cost to you, as described in our Return Policy.
  • If your tracking shows “delivered” but you did not receive your package, please contact us promptly with your order number and we will look into it with the courier.

Returns

Return shipping is free for approved returns. We provide a prepaid return label for every approved return. See our Return Policy and Refund Policy for full details.

Contact Us

If you have any questions about shipping, contact us:

  • Email: support@zevier.shop
  • Phone: +1 (203) 255-5527
  • Support hours: Monday to Friday, 9:00 AM - 5:00 PM (Eastern Time)
  • Response time: within 24 hours
  • Business address: Zevier, 26 Reef Rd, Fairfield, CT 06824, United States