Last updated: October 20, 2026
Find quick answers about ordering, payment, shipping, returns and more. If you do not see your question here, contact us at support@zevier.shop.
Orders
Who is Zevier?
Zevier is an intimate apparel brand based in Fairfield, Connecticut. We design and sell our own bras, and every product on this website is sold under the Zevier name.
What products do you sell?
We offer everyday bras in three styles: Lace Bras, Push-Up Bras and T-Shirt Bras. Each product page lists the available colors and size options.
How do I place an order?
Choose your product, select your size and color, add it to your cart and complete checkout with your shipping details. At checkout, select Cash on Delivery as your payment method.
Can I cancel my order?
Yes. You can cancel within 24 hours of placing your order. Email support@zevier.shop or call +1 (203) 255-5527 with your order number. Orders that have already shipped may need to be returned after delivery, as described in our Return & Refund Policy.
Can I change my shipping address after ordering?
Contact us as soon as possible with your order number and the correct address. If your order has not shipped yet, we will do our best to update it.
What is your order cut-off time?
Orders placed before 5:00 PM (Eastern Time) on a business day are counted as that day’s orders. Orders placed after 5:00 PM, or on a weekend, are counted as the next business day’s orders.
Payment
What payment methods do you accept?
We currently accept Cash on Delivery only. You pay when your order arrives, and no payment is taken online.
Do I pay anything when I place my order?
No. You pay the order total to the delivery agent when your package arrives. Please keep the exact amount ready, as the delivery agent may not be able to provide change.
Can I pay by credit card, debit card or PayPal?
Not at this time. Cash on Delivery is our only payment method.
What currency are your prices in?
All prices are in US dollars (USD, $).
Are there any hidden fees?
No. The total shown at checkout is the amount you pay on delivery. Shipping is free, and any applicable taxes are shown at checkout before you confirm.
Shipping
Do you offer free shipping?
Yes. Shipping is free on all orders within the United States.
Where do you ship?
We currently ship to addresses within the United States only.
How long does delivery take?
Orders are processed within 1-2 business days and shipped within 4-6 business days after that. Your total estimated delivery time is 5-8 business days. Delivery times are estimates, not guarantees.
Will I get a tracking number?
Yes. We provide a tracking number for every order. We send it to the email address you used at checkout once your order ships.
Which courier will deliver my order?
Your order is delivered by one of our trusted courier partners. Your tracking details will show the carrier handling your package.
What if I am not home when my order arrives?
The courier may try to contact you or attempt delivery again. If you refuse the package or cannot be reached, the order is returned to us and treated as cancelled. Please make sure your address and phone number are correct at checkout.
Returns and Refunds
What is your return policy?
You can return an eligible item within 30 days of delivery. Return shipping is free for approved returns.
What condition must my item be in to be returned?
Because bras are intimate apparel, returned items must be unworn, unwashed and in their original condition and packaging, with all tags attached and the hygiene liner or hygiene sticker in place (where applicable).
What if my item is damaged, defective or incorrect?
Contact us within 30 days of delivery and send a photo if possible. We will arrange the return at no cost to you and offer a replacement or a refund, whichever you prefer.
How do I start a return?
Email support@zevier.shop or call +1 (203) 255-5527 within 30 days of delivery, with your order number and the reason for your return. We will reply within 24 hours with return instructions and a prepaid return shipping label. Please do not send items back before contacting us.
How much does return shipping cost?
Nothing for approved returns. We provide a prepaid return label for every approved return.
How will I receive my refund?
Refunds are issued by bank transfer or store credit, as you choose. For a bank transfer, we will ask for your account details by email only. We will never ask for bank details through social media or any unofficial channel.
How long do refunds take?
Refunds are processed within 7 days after we receive your return and approve it.
Can I exchange an item for a different size or color?
Yes, subject to availability. Contact us within 30 days of delivery. If the item you want is out of stock, we will offer you a refund instead.
Support
How can I contact Zevier?
Email: support@zevier.shop
Phone: +1 (203) 255-5527
Business address: Zevier, 26 Reef Rd, Fairfield, CT 06824, United States
What are your support hours?
Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time).
How quickly will you reply?
We reply to all messages within 24 hours.
Where can I find your policies?
Our Return & Refund Policy, Payment Policy and other policies are linked in the footer of our website.