Privacy policy

Last updated: October 20, 2026

This Privacy Policy explains how Zevier (“we”, “us”, “our”) collects, uses and shares your personal information when you visit our website or place an order. By using our website, you agree to the practices described below.

Who We Are

Zevier is an intimate apparel brand based at 26 Reef Rd, Fairfield, CT 06824, United States. You can contact us at support@zevier.shop or +1 (203) 255-5527.

Information We Collect

Information you give us:

  • Your name
  • Shipping address and billing address
  • Email address and phone number
  • Order details, such as the items, sizes and colors you order
  • Messages you send us by email, phone or contact form
  • Refund details, such as bank account information, only if you choose a bank transfer refund

Information collected automatically:

  • Device and browser type, IP address and approximate location
  • Pages you view, products you look at and how you move around our website
  • Cookies and similar technologies, as described below

We do not collect credit card, debit card or other online payment details, because all orders are paid by Cash on Delivery.

How We Use Your Information

We use your information to:

  • Process, ship and deliver your orders
  • Contact you about your order, delivery, returns or refunds
  • Answer your questions and provide customer support
  • Process returns, exchanges and refunds
  • Prevent fraud and keep our website secure
  • Improve our website, products and customer experience
  • Send you updates about our products and offers, where you have agreed to receive them
  • Meet our legal obligations

Who We Share Your Information With

We share your information only as needed to run our business:

  • Courier partners: your name, address and phone number, so your order can be delivered
  • Our e-commerce platform and website service providers: to host our website, process orders and store order records
  • Analytics and advertising providers: limited website usage information, to understand how our website is used and to measure our advertising
  • Email and support tools: to send order updates and respond to your messages
  • Authorities: when required by law, or to protect our rights, customers or website

We do not sell your personal information. We only share it with service providers who help us run our business and who are required to protect it.

Cookies and Similar Technologies

We use cookies to keep your cart working, remember your preferences, understand how visitors use our website and measure our advertising. You can control or block cookies in your browser settings. If you block them, some parts of our website may not work properly.

Marketing Communications

If you sign up for our emails or other updates, you can unsubscribe at any time using the link in any message or by contacting us. We will still send you order-related messages, such as delivery updates, even if you unsubscribe from marketing.

Data Retention

We keep your personal information only as long as needed to complete your order, handle returns and refunds, meet legal, tax and accounting requirements and resolve disputes. After that, we delete it or remove identifying details.

Data Security

We take reasonable steps to protect your personal information from loss, misuse and unauthorized access. No website or system is completely secure, so we cannot guarantee absolute security. We will never ask you to share bank details through social media. Please share refund details only through our official support channels.

Your Privacy Rights

Depending on where you live in the United States, you may have rights over your personal information, including the right to:

  • Know what personal information we have collected about you
  • Access a copy of your personal information
  • Correct inaccurate information
  • Delete your personal information, subject to legal exceptions
  • Opt out of the sale of personal information or targeted advertising (we do not sell personal information)
  • Not be treated unfairly for using your privacy rights

To make a request, email support@zevier.shop or call +1 (203) 255-5527. We may need to verify your identity before acting on your request. We will respond within 45 days, or tell you if we need more time.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Third-Party Links

Our website may link to other websites, including our social media pages on YouTube, X and Pinterest. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of our website after an update means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us:

  • Email: support@zevier.shop
  • Phone: +1 (203) 255-5527
  • Support hours: Monday to Friday, 9:00 AM - 5:00 PM (Eastern Time)
  • Response time: within 24 hours
  • Business address: Zevier, 26 Reef Rd, Fairfield, CT 06824, United States