Refund policy
Last updated: October 20, 2026
At Zevier, we want you to be happy with your order. If something is not right, you can return it within 30 days of delivery, and return shipping is free for approved returns.
Return Window
You may return an eligible item within 30 days of delivery. Please contact us within this period to start your return.
Return Conditions
Because bras are intimate apparel, we have a few hygiene requirements. To be eligible for a return, your item must be:
- Unworn and unwashed
- In its original condition and original packaging
- With all tags attached
- With the hygiene liner or hygiene sticker in place (where applicable)
- Free of odors, stains, marks or signs of use
If a returned item does not meet these conditions, we will contact you within 2 business days to explain. If we send the item back to you, you will pay the return shipping cost.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery and send a photo if possible. We will arrange the return at no cost to you and offer a replacement or a refund, whichever you prefer.
How to Start a Return
- Email support@zevier.shop or call +1 (203) 255-5527 within 30 days of delivery.
- Include your order number, the item(s) you want to return and the reason for the return.
- We will reply within 24 hours with return instructions and a prepaid return shipping label.
- Pack the item securely in its original packaging, attach the label and send it back.
Please do not send items back without contacting us first, as unapproved returns may be delayed.
Refunds
Once your return is received and approved, we will process your refund within 7 days. Refunds are issued by bank transfer or store credit, as you choose. For bank transfer, we will ask for your account details by email only. We will never ask for bank details through social media or any unofficial channel.
Exchanges
If you need a different size or color, contact us within 30 days of delivery. Exchanges are subject to availability. If the item you want is out of stock, we will offer you a refund instead.
Order Cancellations
You can cancel your order within 24 hours of placing it. To cancel, email support@zevier.shop or call +1 (203) 255-5527 with your order number. Orders that have already shipped may need to be returned after delivery, as described above.
Refused or Undelivered Orders
If you refuse your package at delivery or are unavailable to receive it, the order is returned to us and treated as cancelled. Please make sure your shipping address and phone number are correct at checkout.
Contact Us
- Email: support@zevier.shop
- Phone: +1 (203) 255-5527
- Support hours: Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)
- Response time: within 24 hours
- Business address: Zevier, 26 Reef Rd, Fairfield, CT 06824, United States